Day to day · updated 8 October 2026
The day-to-day tasks
A travel consultant researches, compares and prepares tailored proposals for clients. It is not only “selling packages”: it means listening to each client, understanding what they want, finding suitable options, and supporting them before, during and after the trip. The work mixes research, communication, organisation and ongoing support.
The main tasks are six:
- Research and compare travel options: look for flights, hotels, transfers, excursions and insurance across operators and platforms, comparing prices, conditions and availability.
- Prepare clear proposals: structure detailed quotes that show what is included, what is not, and the conditions of each part of the trip.
- Talk with clients to understand their needs: ask questions, listen carefully, and adjust suggestions to each person’s or family’s profile, budget and expectations.
- Support clients before, during and after booking: answer questions, manage changes, help with unexpected issues, and stay in touch after they return.
- Promote your own service and develop contacts: explain what you do, build trusted relationships, and grow your client base consistently.
- Take part in training and learn tools and procedures: stay up to date on destinations, operators, platforms and good practice.
The activity is carried out online, from home. You can be based in different countries; what changes is the tax and legal set-up, which is explained when you get in touch through the information page.
Global Gateways By Marta is a personal and independent channel, not an official icligo channel.
A request from start to finish: a practical example
Imagine a couple contacts you asking for a week of warm-weather beach holiday in November, departing from the airport nearest to where they live. Do not assume a single departure city: the proposal has to start from their actual airport, dates and budget.
Your work starts here:
- Understand the request: How many nights? What kind of hotel (resort, boutique, central location)? Do they prefer all inclusive or half board? Is there a defined budget? Quiet beach or activities? Any food or mobility needs?
- Research options: Based on the answers, you search available flights, compare hotels in different destinations, and check availability, prices and conditions for each operator.
- Prepare the proposal: You structure two or three options, each with flight, hotel, meal plan, transfers and insurance. You explain the differences and why each option may suit their profile.
- Clarify questions: They ask about cancellation, baggage, hotel meals and available excursions. You answer from the operator’s conditions and, if needed, confirm with the source.
- Manage the booking: After they choose, you place the booking with the operator, confirm the details and send the documents they need (vouchers, emergency contacts, check-in instructions).
- Support during the trip: If something unexpected happens (a delayed flight, a hotel issue), you are available to help and to work it out with the operator.
- Follow up: After they return, you ask how the trip went, collect feedback and stay in touch for future travel.
This example is simplified, but it shows that the work needs organisation, attention to detail and availability. Every client is different, and the ability to adapt the process is essential.
Tools and operators
To develop the activity you will use different tools and work with several operators. In an integrated model such as icligo Travel Partner, you have access to:
- A work platform: where you search offers, compare prices and find support materials;
- Tour operators: the companies that manage the packages, flights and hotels you present to clients;
- Support materials: guides, proposal templates and communication resources;
- Community: other Travel Partners with whom you can share questions, experience and good practice.
These tools make the work easier, but they do not replace learning. You will need time to master the platforms, understand how different operators work, and develop your own way of staying organised.
Essential skills
The skills that make a difference here are not highly technical. They are communication, organisation and continuous learning:
- Listen carefully: many clients do not know exactly what they want. Asking the right questions helps you reach a useful proposal.
- Explain clearly: turn operator conditions, technical terms and differences between options into simple, honest language.
- Handle several tasks at once: reply to one client, research for another, and confirm details of a third booking on the same day.
- Be consistent: results do not appear immediately. You need to promote your service, build relationships and stay in touch over time.
- Keep learning: destinations change, operators update conditions, and new clients bring different requests. Willingness to learn is part of the work.
What this activity is not
It is important to be clear about what this activity is not:
- It is not a job with a fixed salary. You work independently. Your income depends on your effort, learning and ability to develop clients. Income is not guaranteed.
- It is not “travel for free”. You may have access to special conditions in some cases, but the purpose of the activity is to support clients, not to collect personal trips.
- It is not passive. Signing up and waiting for clients to appear is not enough. You need to promote your service, explain what you do, and build your own network of contacts.
- It is not quick. The first months involve learning, training and relationship-building. Results come with consistency and time.
Consultant, agent or Travel Partner?
The terms “travel consultant”, “travel agent” and “Travel Partner” are used in different ways depending on the context:
- Travel agent is the traditional term, usually associated with someone who works in a registered agency.
- Travel consultant emphasises advice and personalisation, more than simply intermediating packages.
- Travel Partner is the term used in the icligo ecosystem for independent professionals who work with training, tools and support inside that structure.
In practice the tasks are similar. The difference is the legal framework and the working model (your own agency, an integrated structure, or independent freelance work). Conditions, including any joining costs, are explained before any decision.
Frequently asked questions
Do I need tourism experience?
It is not required. If you join a structure with training, you will learn the tools and procedures from the start. You will still need time and availability to learn consistently.
How long until I have my first clients?
It varies a great deal. It depends on your current network, how you communicate the service, and how consistently you work. There are no guaranteed results or fixed timelines.
Do I need to work full time?
Not necessarily. You can develop the activity part-time, as long as you have time to reply to clients, take part in training and follow bookings. Combining it with a job or studies may be possible depending on your availability.
Do I work alone or with support?
In an integrated model such as icligo Travel Partner, you have access to training, community and ongoing support. You still develop the activity independently and you are responsible for your own communication and clients.
Read next
Sources
The tasks and process described here are based on the information on the work-from-home travel activity page and the icligo Travel Partner model.